Terms & Conditions

Name: Eva Anna Gulacsi e.v.
Registered seat: Hungary 1118. Budapest, Kelenhegyi street 22. ground floor 4.
Tax number: 67971413-1-43
Registration number: 51026590
E-mail address: info@evaannaobjects.com
Language of the contract: English
Phone number: +36 30 563 33 93

Bag: shall mean a virtual shopping bag, where users are able to place the Products they are intending to buy from EVAANNA.

Customer: A User who is a natural person acting outside his or her profession, self-employment or business.

Delivery: the event when the Package arrives at the User

GTC: shall mean the present general terms and conditions of EVAANNA.

Order: means the order placed by the User on the Website.

Package: means the container and its contents that is sent from EVAANNA to the User after placing an Order on the Website.

Policy: shall mean the privacy policy of EVAANNA which is available on the following website: https://evaannaobjects.com/privacy-policy/

User: shall mean natural persons who use the Website including the Customer.

Website: : shall mean the website at https://evaannaobjects.com operated by EVAANNA and all subdomains thereto, through which EVAANNA provides the Service.

EVAANNA is entitled to amend in part or in whole the present GTC at any time. The Service Provider will inform the Customers as well as the visitors of the Website on the latest amendment of the GTC. The GTC and the respective amendment of it shall be effective as of its publication and after the publication of the respective amendment the User accepts and considers itself to be bound by the provisions of the amended and effective GTC.

4.1 Territorial scope of the Website

The Website of EVAANNA is available from Hungary and from abroad as well with an appropriate device, and with the help of internet. Unless any possible technical and legal limitation, there is no restriction of using the Website.

4.2 Condition of using the Website

The services and webshop provided by EVAANNA are solely available through the Website for the Users.

No person under the age of 18 shall not place an order. By placing an order on the Website, the Customer or the User acknowledges and warrants that as of the ordering he/she has reached the age of 18.

4.3 Subject of the Website

EVAANNA provides information about its business as well as a webshop on its Website which allows the Customer to purchase premium quality, branded home objects directly from EVAANNA.

The Company shall use its best endeavors to ensure the continuous availability of the Website and the Service available on the Website, however, due to the nature of the Internet, EVAANNA cannot guarantee the continuous operation and the continuity of the Website. EVAANNA shall not be liable for any direct or indirect damages resulting from technical breakdown, break or destructive applications or programs placed by third parties independent of the Company.

EVAANNA Objects will take all reasonable steps to ensure that you visit and use the Website, for security and reliability, however, there may be technical errors that EVAANNA assumes have been acknowledged by the Users of the Website. EVAANNA reserves the right to restrict or suspend the availability of the Website at any time if this is necessary for the security, maintenance and proper functioning of the Website. The Company may modify or improve the Website at any time and may expand the range of services provided.

6.1 The Shopping Bag

The Bag holds the products the User selected to purchase (hereinafter: “Product”) until the User removes or purchases them, or until the Product is automatically removed from the Bag because it becomes unavailable (e.g. becomes out of stock). The Products will remain in the Bag even after the User leaves the Website.

Please note that the Products in the User’s bag are not reserved for her/him, the Products in the User’s Bag are still available for other Customers until the User places an order and purchases the item.

After selecting the ‘Bag’ menu item on the Website, Users are able to make changes to the Products that their Bag holds, for example they can remove it from the Bag.

6.2 Placing an Order

In order to purchase Products available on EVAANNA’s Website, Users first have to put the desired Product or Products into their Bag. After the User is done with browsing and selecting the Products, they have to indicate that they wish to purchase the selected Products by clicking on the ‘Checkout’ button in the ‘Bag’ menu item. After clicking on the ‘Checkout’ button the User is able to check the items intended to be purchased (order summary).

In the checkout section Users have to enter information about their shipping and billing addresses as well as their payment information in the relevant fields. 

During the checkout the User can choose the preferred shipping method from the options indicated on the Website. The fee to be paid after each shipping method will be indicated alongside with the shipping method it refers to. If the User does not select a specific shipping method, the Order will be delivered with an ordinary shipping time and terms. Apart from the applicable and effective legal restrictions, the Order may be shipped to any country in the world.

During the whole checkout procedure, the Users are provided with the opportunity to review and edit their Order and the information they entered and to check the full price of their Order. Users are also able to enter a Discount Code before they place an Order.

Finally, the Users have to indicate that they read and accept the GTC and Policy of EVAANNA, which is a precondition to place an Order.

With the User clicking on the ‘PLACE ORDER’ button, the User submits its Order and EVAANNA will send an automated confirmation email on acknowledging the receipt of the Order.The confirmation email shall be sent without delay, but not later than forty-eight (48) hours from submitting the Order to the email address the User has previously provided, and shall set out the details of the ordered Product(s).Simultaneously with the confirmation email EVAANNA Objects will automatically charge the User for the price of the products (hereinafter: “Price”). Please be informed that cash on delivery is not available at EVAANNA.

Between the period of confirming the Order and concluding the contract as set forth in section 6.3 below of the present GTC, the User has the opportunity to modify the Order by sending an email to EVAANNA at info@evaannaobjects.com. EVAANNA does not guarantee that User’s Order will be dispatched due to the nature of the webshop, and since some products might be already out of stock by the time of placing the Order.

If the Order cannot be fulfilled, EVAANNA will notify the User in 7, that is seven calendar days from placing the Order via email provided by the User. In such case, EVAANNA will give the User the option to choose another Product or to cancel its Order. If the Order cannot be fulfilled because of the restrictive legal provisions in relation to the country where the Order is ought to be shipped prohibits EVAANNA and its subcontractors to fulfill the Order, EVAANNA will notify the User in 7, that is seven calendar days from placing the Order and will provide the User with the option to modify the shipping address, or, if it is not possible, to cancel the Order.

6.3 Concluding the contract

The User concludes a written sale and purchase contract with EVAANNA once EVAANNA sends a confirmation email to the email address that was provided by the User at the time of placing the Order about the dispatch of the Products. The contract to be concluded will not be registered and will be in electronic format in English language and does not refer to any code of conduct and which according to section 6:7 (3) of the Act V of 2013 on the Hungarian Civil Code (hereinafter: “HCC”) shall be deemed to be a written contract.

All Prices shown on the Website are in Euros and include value added tax (VAT) in accordance with the Hungarian tax regulations, but do not include shipping fees.

If the payment method chosen by the User is not denominated in Euros, the final Price of any Products the User purchases will be calculated in accordance with the exchange rate applicable as of the date of the payment specified by the issuing central bank, in the absence of such, the money market.

Shipping fees, as stated under section 6.2 above of the present GTC, are indicated alongside with the shipping methods, and they are displayed separately at the checkout.

If clearly incorrect Prices are indicated on the Website, for example an incorrectly low Price is indicated caused by an eventual system malfunction, EVAANNA reserves the right to decline the order and shall not dispatch the Product at such incorrect Price.

7.1 Discounts and promotions

EVAANNA is entitled to provide discounts (hereinafter: “Discounts”) and special offer purchases and promotions (hereinafter: “Promotions”) to the Users at dates and duration determined solely by EVAANNA, the availability and conditions of the Discounts and Promotions shall be indicated by EVAANNA on the Website to inform the User. EVAANNA is entitled to introduce, terminate, and modify the conditions of the Discounts and Promotions at its own discretion, of which change shall be without delay indicated on the Website to inform the Users.

EVAANNA may also provide certain discount codes (hereinafter: “Discount Code”) that can be used by the Users in a limited timeframe. Discount Codes provide either a percent off or a certain amount of money deducted from the full Price of the item indicated on the Website.

8.1 Payment system

Users are required to pay the total purchase price of the Order together with the shipping fee before it is dispatched to them by EVAANNA. Users are able to pay the purchase price and the shipping fee with providing the credentials of their credit or debit card or by direct Bank Transfer.

For the Users to be able to pay with credit or debit card, EVAANNA uses the services of Stripe and accepts the following types of credit cards:

  • Visa,
  • Mastercard,
  • American Express,
  • China UnionPay (CUP)
  • Discover & Diners Club
  • eftpos Australia
  • Japan Credit Bureau (JCB)


In all cases, the payment process related to the placing of the Order is processed by a third-party payment processor, depending on the payment method chosen by the User for purchase which means the User shall be bound by the terms of that third-party payment processor.

8.2 Issuing invoice

EVAANNA issues an electronic invoice before dispatching an Order. EVAANNA will send the issued electronic invoice to the User via email when notifies the User about the dispatching of their Order.

EVAANNA will ship the User’s Order in accordance with EVAANNA’s Shipping Policy of which can be found here: https://evaannaobjects.com/shipping-returns. Stated delivery times in the Shipping Policy are estimates only and are measured from the day of dispatch.

Once the Package has been dispatched, the designated carrier of the Package will email the User about the relevant information about the shipping. Users are able to track their Order on the respective carrier’s website in accordance with the terms specified by that carrier.

10.1 Canceling an Order (right of withdrawal)

Users may cancel their Order at any time from placing their Order within 14, that is fourteen calendar days of receiving the Package by expressing their explicit will to cancel the order by emailing the customer service team of EVAANNA (hereinafter: “Customer Service Team”) at info@evaannaobjects.com.

Users are entitled to cancel their Order fully or partially.

EVAANNA will only accept the cancellation if the Product is in original condition unless the Product is faulty. This means that the Product must be particularly, but not exclusively:

  • in a resalable condition (means without any dirt or perfume etc. on it);
  • without physical damage

In the event of cancelling an Order, EVAANNA shall pay back the total Price, or in case the Order was partially cancelled the respective Price as well as the shipping fee to the User via the same payment method the User paid for their Order. EVAANNA shall not obliged to pay back the Price in case the returned item does not comply with the provisions of the present section.

10.2 Returning Products to EVAANNA

In case of a faulty product, the User must send a picture of the concerned product to the Customer Service Team before returning it to EVAANNA. The Customer Service Team will inform the User about the conditions of the return.

Either the Product is faulty, or the User exercises its right specified under section 10.1, the Products, must always be returned in the original packaging.

In case of returning defective items, the shipping fee of the returning Product or Products is paid by the customer and a pick-up is organized by the customer. EVAANNA’s carrier delivers the new product in the course of replacement of defective items. In this case, the shipping fee and the customs clearance fee are paid by EVAANNA.

In all other cases of returning, all the direct costs incurred in relation of the return shall be borne by the User.

As EVAANNA receives the returned Product, a quality control procedure shall take place in order to determine the appropriateness of the returned Product.

The User will receive a written notification via email if EVAANNA receives the returned Products. Any Product dispatched by the User after the seven-day deadline set forth in section 10.1 of the present GTC will not be eligible for a refund and will be shipped back to the User.

The contract concluded between the User and EVAANNA will be terminated once the User receives the Package, however the User is entitled to enforce their consumer rights in certain cases for two years following the day the Package was received by the User in accordance with the provisions set forth in section 13 of this GTC.

The entire content of the Website, in particular, but not limited the data, brochures, illustrations, descriptions, text, graphics and the image, appearance and structure of the Website, the execution of each function are constituting the exclusive property of EVAANNA or are licensed for use and as such protected by copyright laws. Their use without the prior written consent of EVAANNA violates EVAANNA’s copyright and has legal consequences. A link to the Website is permitted on other interfaces as long as the link leads to the main page of the Website. In neither case may the link be made in such a way as to make the Website or any of its internal pages or content appear as the content of a different website.

The use of the Service shall under no circumstances result in the source code being decrypted or deciphered by anyone, or otherwise infringing EVAANNA’s intellectual property rights. It is also forbidden to adapt or decrypt the content of the Website or certain parts thereof; the use of any application that modifies or indexes the Website or any part thereof.

13.1 Liability for the products

13.1.1 Products on the Website

We have made every effort to display the colors and materials of our products that appear on the Website as accurately as possible; however, as computer monitors vary, we cannot guarantee that Products will be exactly the same as illustrated on EVAANNA’s Website.

Please note that EVAANNA is not liable for damages resulting from natural amortization, defect or negligent use, abnormal consumption or misuse or any other treatment that is not suited to the Product description or differ from the ordinary use of the Product arising from its nature.

13.1.2 Disputes on defective items (in Hungarian: ‘kellékszavatosság’)

In case of any defective performance (in Hungarian: ‘hibásteljesítés’) of EVAANNA, the User is entitled to make a claim for defective item based on the provisions of the HCC within 2, that is two years following the date of Delivery.

The User must inform EVAANNA immediately after discovering the faulty Product, but not later than within 2, that is two months.

The Users are entitled to make the following claims:

If a Product received by the User is defective due to a manufacturing fault, EVAANNA will offer to repair the item or to exchange it. If the item cannot be repaired or the same item is not available anymore, the User is entitled for a proportional price reduction or to have it repaired by the User or a third-party, and EVAANNA must pay for the fees of the repair or to a full refund (Price and Shipping Fee).

The User is entitled to modify their chosen claim, but they are responsible for all the costs imposed by this modification, unless the modification was caused by EVAANNA.

Within the first 6, that is six months from delivering the Package, the User shall inform EVAANNA about the defect and confirm that the item was provided by EVAANNA. Within such 6, that is- six-months deadline there is no other condition for Users to make a claim on the basis of liability for defective items.

After the expiry of the above-mentioned 6, that is six-months period, the User is required to prove that the defect of the Product discovered by the User has already existed by the time of the Delivery.

13.1.3 Liability for defective products (in Hungarian: ‘termékszavatosság’)

If the User is a natural person, the User shall also have a right to make a claim against EVAANNA for defective products as described in the present section of the GTC.

Please note that under Hungarian law the User needs to choose between the rights described under sections 13.1.2 and 13.1.3 of the present GTC, therefore the User is not entitled to make a claim against EVAANNA on the basis of both sections.

If a product is defective, the User is entitled only to choose to have it repaired by EVAANNA or require EVAANNA to exchange the product. The User shall inform the Service Provider about the defect without delay, but within two (2) months from the date of its discovery at the latest. In case of a defective product, the User is required to prove the defect of the product.

The product is deemed to be defective only if

  1. (i) it does not meet the quality requirements applicable by law to the particular product, or
  2. (ii) it does not have the characteristics set out in the description of the product delivered by EVAANNA.

The User is entitled to make its claim against EVAANNA within a 2, that is two-year period following the date of Delivery.

13.2 Force majeure

EVAANNA shall not be held liable for the contractual performance of the Order in cases attributable to external cause (force major) beyond EVAANNA’s control.

EVAANNA takes all feedback very seriously and aims to achieve a friendly settlement of any complaint of the Users as quickly and as effectively as possible, therefore EVAANNA makes all effort to settle any dispute or disagreement between EVAANNA and the User out of court or authority in an amicable way.

For complaints relating to Orders placed through the Website please send the Customer Service Team an email, detailing all aspects of the complaint, the order number, contact info and any other relevant information. EVAANNA shall answer every written complaint in writing within 30, that is thirty days from receipt. If EVAANNA rejects the complaint, it shall state the reasons for rejecting. EVAANNA shall keep the record of the complaint for five years and present it to the competent authorities upon request.

Contact details of the Customer Service Team:


Users are able to turn to the following authorities with their complaints in case their complaint was rejected by EVAANNA:

Name: Budapest Főváros Kormányhivatala, V. Kerületi Hivatal, Fogyasztóvédelmi Főosztály (Consumer Protection Department of the Government Administration Office at District V. of Budapest Capital) Budapesti Kereskedelmi és Iparkamara által működtetett Budapesti Békéltető Testület (Conciliation Panel organized by the Chamber of Commerce and Industry of Budapest)
Address: 1051 Budapest, Sas u.19. III. em., Hungary 1016 Budapest, Krisztina krt. 99., Hungary
Phone number: +36-1-450-2598 +36-1-488-2131
Email address: fogyved_kmf_budapest@bfkh.gov.hu bekelteto.testulet@bkik.hu


The Conciliation Panel is responsible for resolving consumer disputes outside of the court. Conciliation Panels are assigned to try to reach an agreement between the User and EVAANNA in order to settle the dispute and if it fails to do so, it shall decide on the matter in order to ensure that the consumer rights are enforced on a simple, quick, efficient and cost-effective way. At the request of the User or EVAANNA, the Conciliation Panel shall advise the User on its rights and obligations.

EVAANNA is obliged to cooperate in the Conciliation Panel’s proceedings, therefore EVAANNA shall send its reply to the Conciliation Panel and ensure the participation of the person authorized by EVAANNA to reach an agreement at the hearing organized by the Conciliation Panel.

Users are also entitled to use Online Dispute Resolution which is a platform of the European Union.

The present GTC is governed by the laws of Hungary. Issues not regulated in the present GTC shall be governed by the applicable Hungarian laws and regulatory requirements regarding the business activity related to the Service of EVAANNA and the applicable provisions of the HCC without any separate stipulation.

Please accept the present GTC only if you agree with the above.

If you have any further questions regarding the GTC, please contact us at info@evaannaobjects.com.

The present GTC is effective from December 1, 2023.

Eva Anna Gulacsi e.v.

Due to summer holidays, new orders will be shipped in September!

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